Virtual Clinic

Frequently Asked Questions

  1. What is a remote video consultation? It is just like a face to face consultation that will take place via video conferencing. This will enable the Clinician and patient to see each other as well as speak to each other over the video
  2. How will I receive my consultation details? You will be sent a text or email by your CF team with a date and time for your clinic. You can join the call by clicking on the link provided
  3. Do I need a laptop/computer, or can I use my phone to access the video consultation? The video conferencing will work with the majority of smart phones. If you intend to use a computer/laptop this will need a webcam (usually built into a laptop). If you do not have access to a smartphone or computer/ laptop with a webcam and cannot get access to one then you will not be able to attend your appointment via video consultation.
  4. Do I need to download an app? No – you do not need to download an app, access is via a link you will be sent.
  5. Can I have a test call prior to my consultation? Yes, click on the link provided by your team, once Attend Anywhere opens you will have two buttons. The first button "Test Call" will allow you to check that your equipment is working.
  6. What will happen if I cannot connect to my video consultation? If you are having difficulties connecting please contact your CF team.
  7. Recording of my appointment? We would ask you not to record your consultation. We will NOT record your appointment unless this has been agreed prior to the appointment.
  8. Is it secure? Video calls are secure; your privacy is protected. You have your own private video room that only authorised healthcare providers can enter.
  9. How much internet data will I use? You don’t use any data while waiting for a healthcare provider to join you. An Attend Anywhere video call uses a similar amount of data to Skype® or FaceTime®.
  10. How much does a video call cost? The video call is free (except for your internet usage). Smart phone and tablet users If you can, connect to a home or work Wi-Fi network to avoid using your mobile data allowance
Information taken from HSE, NHS, and Attend Anywhere official documents

Useful Links

How to Use Attend Anywhere - Patient Guide (PDF, size 805.6 KB, 6 pages)
Attend Anywhere - Patient Information Leaflet (PDF, size 977.7 KB, 2 pages)
Attend Anywhere Troubleshooting Guide (PDF, size 668.1 KB, 1 page)